CTC NA Senior Dispute Analyst, Trade Promotion
Job Purpose and Impact
Key Accountabilities
• Analyze exceptions and look for trends and training opportunities.
• Partner with business unit locations to identify root cause and solve issues.
• Learn and understand business processes, procedures, transactions and technology within an assigned functional area.
• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes.
• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function.
• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
Qualifications
• Bachelor's degree in a finance or equivalent experience in accounts receivables pocess, deductions and Billbacks
• Advanced English level
• Advanced level of MS Excel, spreadsheet, and word processing application
• Minimum of two years of related work experience
Preferred Qualifications
• Experience with process migration and creation of process maps and standard operating procedures
• Project management experience
• Business relationship management or business analyst position experience
• Continuous improvement qualifications
• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
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