CTC NA Senior Dispute Analyst, Trade Promotion
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Job Purpose and Impact
The Senior Disputes Analyst Trade Promotion, is the first line of assistance to end users during cut over, go live and on going support. In this role, you will provide functional and process support for user testing, data validation and maintenance, user questions, systems training andsupport calls.
Key Accountabilities
• Execute system cutover, go live and hypercare post implementation support.
• Analyze exceptions and look for trends and training opportunities.
• Partner with business unit locations to identify root cause and solve issues.
• Learn and understand business processes, procedures, transactions and technology within an assigned functional area.
• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes.
• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function.
• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
• Analyze exceptions and look for trends and training opportunities.
• Partner with business unit locations to identify root cause and solve issues.
• Learn and understand business processes, procedures, transactions and technology within an assigned functional area.
• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes.
• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function.
• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned
Qualifications
Minimum Qualifications
• Bachelor's degree in a finance or equivalent experience in accounts receivables pocess, deductions and Billbacks
• Advanced English level
• Advanced level of MS Excel, spreadsheet, and word processing application
• Minimum of two years of related work experience
Preferred Qualifications
• Experience with process migration and creation of process maps and standard operating procedures
• Project management experience
• Business relationship management or business analyst position experience
• Continuous improvement qualifications
• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
• Bachelor's degree in a finance or equivalent experience in accounts receivables pocess, deductions and Billbacks
• Advanced English level
• Advanced level of MS Excel, spreadsheet, and word processing application
• Minimum of two years of related work experience
Preferred Qualifications
• Experience with process migration and creation of process maps and standard operating procedures
• Project management experience
• Business relationship management or business analyst position experience
• Continuous improvement qualifications
• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
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우리의 위치
우리는 전 세계 70개국 이상의 국가에서 고객과 지역사회에 기여하는 것을 자랑 스럽게 생각 합니다. 전 세계 카길 직원들은 안전하고 책임감 있으며, 지속 가능한 방식으로 세상을 풍요롭게 하는데 공헌 하고 있습니다. 우리와 함께 하여 카길에서의 경력이 여러분의 더 높은 목표 달성에 어떤 도움이 되는지 알아 보십시오.