Customer Service Representative (Order Management)
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.
Job Purpose and Impact
As a Customer Service Representative, you will be responsible for coordinating customer order management activities and supporting customers throughout the order lifecycle. Leveraging your understanding of customer service practices and procedures, you will execute established processes, resolve customer inquiries, and work closely with internal stakeholders to ensure accurate and efficient service delivery. You will help enhance transparency, communication, and responsiveness in interactions with our customers.
Key Accountabilities
- Process customer orders across multiple systems in line with established procedures.
- Manage administrative updates and change requests accurately and in a timely manner.
- Support customers with order status updates, invoicing, contract information, and related inquiries.
- Prepare and validate customer documentation, including shipping and quality-related documents.
- Escalate non-standard issues to the appropriate stakeholders when required.
- Identify opportunities to improve order management processes and customer experience.
- Resolve customer service and administrative issues independently, seeking support for more complex cases.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Experience in a customer-facing or administrative role, such as customer service, order management, logistics support or a related area.
- Proficiency in Microsoft Office applications.
- Strong English communication skills.
- Attention to detail, strong organizational skills, and the ability to work effectively in a dynamic environment.
- Customer-focused approach and problem-solving mindset.
Preferred Qualifications
- Experience working with SAP or similar ERP systems.
- Experience handling customer complaints or issue resolution processes.
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Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers.
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