Order Management and Data Technology Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Data and Technology Specialist II will be the analytical driver of the customer service organization and will act as contact for any system, data and technology matters related to order management across service levels and segments. In this role, you will understand key order management technologies, will train and coach the customer service team members in customer service tools and processes and will drive improved customer experience through advanced analytics.
Key Accountabilities
- Check accuracy and consistency of customer and contract data, credit, pricing, quality, delivery and order documentation records and resolve errors and discrepancies.
- Report and analyze metrics and work closely with involved functions to conduct root cause analysis, explain and clarify information with other team members to find resolutions.
- Support the preparation and reporting of internal and external joint customer scorecards.
- Support customer facing specialists to provide resolution to customer issues of moderate complexity.
- Support and provide insights to process improvement and technology optimization projects.
- Support the measurement of customer experience and process performance.
- Coach and train members of the customer service organization in order management tools and technologies.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
Preferred Qualifications
- Understanding of order management technologies
- Proficiency in Microsoft Excel, including complex formulas, PivotTables, and data visualization tools, preferred.
- Experience with Salesforce (LEAP), Power BI, SQL, EDI, and AI tools preferred.
Position Details
• Location: MN; Wayzata Reloocation assistance is not provided for this role
• The business will not sponsor applicants for work visas for this position
• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
The expected salary for this position is $65,000 - $80.000 Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet
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