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Competencies

Job Purpose and Impact

The Customer Service Senior Supervisor will manage and provide coaching and training to the front line customer service team. In this role, you will oversee the teams that optimize and monitor shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Manage and provide coaching and training to front line customer service team.
• Collaborate cross functionally on aligned business goals.
• Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
• Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.

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Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.

Preferred Qualifications

• Two years of supervisory experience
• Previous experience in Agriculture or Grain markets

Position Details

• Location: within 3 hours of Wayzata, MN or Sioux Falls, SD;  Relocation assistance is not provided for this role 
• The business will not sponsor applicants for work visas for this position
• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• The expected salary for this position is $90,000 - $95,000/year. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).  

• Location: within 3 hours of Wayzata, MN or Sioux Falls, SD;  Relocation assistance is not provided for this role 
• The business will not sponsor applicants for work visas for this position
• Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
• The expected salary for this position is $90,000 - $95,000/year. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. At Cargill we put people first.  As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).