CTC NA - Analyst Associate Disputes
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Job Purpose and Impact
The CTC NA - Analyst Associate Disputes supports the end to end accounts payable or accounts receivable processes to ensure accurate, efficient and compliant billing or invoicing, financial transactions and cash flow management. Under close supervision, this job maintains financial records, analyzes billing data, generates invoices or verifies and processes invoices. This job also works closely with internal cross functional teams to improve billing or invoicing operations and delivers excellent customer service externally.
Key Accountabilities
- Invoicing: Helps implement the end to end invoicing process, including the accurate and timely generation or verification and booking of invoices and supporting documentation.
- Billing analysis: Supports the analysis of billing data to identify trends, anomalies and opportunities for process improvements.
- Discrepancy resolution: Assists with the investigation and resolution of billing, bill back or invoicing discrepancies by analyzing billing or invoicing data, communicating with cross functional teams and customers or suppliers, and making necessary corrections.
- Documentation: Maintain accuracy and completeness of billing, bill back or invoicing records by helping conduct regular audits and reconciliations.
- Records maintenance: Maintains financial records related to accounts payable or accounts receivable processes, assuring compliance with applicable policies, procedures and regulatory requirements.
- Collaboration: Partners with cross functional teams to verify billing, bill back or invoicing information and analyze ensure timely and accurate processing of customer or supplier payments.
- Report generation: Drafts standard financial reports related to accounts payable or accounts receivable to support informed decision making on billing, bill back or invoicing matters.
- Continuous improvement: Helps implement policies and procedures to improve the efficiency and effectiveness of the accounts payable or accounts receivable processes.
- Industry expertise: Stays abreast of industry trends, regulatory changes, and emerging best in class industry standards in accounts payable or accounts receivable processes, providing inputs for necessary updates and improvements.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
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Qualifications
Required
- Demonstrated background in Disputes activities or equivalent experience
- Bachelor's degree preferred or studies in progress in a related field
- English level (C1)
- Intermediate - Advanced Excel
- Experience in data analysis processes and customer behaviors
- Experience in recovering overdue balances and attend disputes process
Preferred
- One year previous experience in similar positions (Disputes, Collections, Billing).
- Previous experience preferably in Shared Service Center.
- Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
- Demonstrated proficiency in Microsoft Office (Word, Power Point).
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