Customer Service Representative I
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Customer Service Representative I will support a moderate scale of customer service activities for multiple team members. In this role, you will contribute to optimizing and monitoring applications and specialty programs, including processing complex orders from customers and resolving delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
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Qualifications
Minimum Qualifications
- Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.
Preferred Qualifications
- Associates degree or 4 years of related work experience
Equal Opportunity Employer, including Disability/Vet
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