CTC NA / San Jose Team Manager Collections NA
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 157 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.
Job Purpose
The CTC Team Manager Collections NA sets day-to-day operational objectives for the team responsible for delivering and administrating accounts receivable and collections processes in adherence to compliance standards and policies, supporting the timely and accurate collection of funds while maintaining positive customer relationships. This job implements strategies to optimize collections efforts, resolve moderately complex disputes, and maintain working relationships with various stakeholders, including internal teams, external vendors and customers.
Key Accountabilities
- ACCOUNT COLLECTIONS: Administers the collections process, including monitoring and following up on overdue accounts, contacting customers for payment, and resolving payment discrepancies.
- CUSTOMER ANALYSIS: Reviews customer account analyses to devise action plans for delinquencies, payment trends and potential credit risks.
- DISPUTE RESOLUTION: Oversees and coordinates the investigation and resolution of disputes by reviewing relevant account data and collaborating with internal teams.
- PAYMENT NEGOTIATION: Coordinates the negotiation of payment plans and settlements with customers, ensuring compliance with organizational policies and standards.
- INDUSTRY EXPERTISE: Leads the team to stay updated on industry trends, regulations, and best in class industry standards related to collections and dispute resolution, ensuring compliance and driving innovation.
- RELATIONSHIP MANAGEMENT: Maintains positive working relationships with customers and cross functional teams to enable efficient collaboration.
- CONTINUOUS IMPROVEMENT: Implements process improvements and provides inputs for the development of innovative solutions to enhance collections and dispute resolution efficiency.
- TEAM MANAGEMENT: Manages team members to achieve the organization’s goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.#LI-JG3 #LI-Hybrid
Qualifications
Minimum Qualifications
- Minimum three years of related work experience (leadership role)
- Experience with email, spreadsheet, and word processing applications (Excel, word, outlook)
- Advanced English skills, both oral and written
- Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.
- Stakeholder management experience
Preferred Qualifications
- Business to Business Collections experience.
- Minimum of five years of experience in finance operations with deep expertise in credit to cash, account receivable and related processes
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
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