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Job Purpose and Impact

The Sample Coordinator will handle general customer requests and support customers of assigned teams regarding product quality, food safety, regulatory compliance issues and specific product lines. In this role, you will apply a good understanding of customer food safety, quality and regulatory support practices to solve routine moderately complex problems and requests by providing limited scale customer service solutions.

Key Accountabilities

• Apply a good understanding of domain practices to support the team to resolve moderately complex challenges and handle customer documentation and communication for local markets.
• Create routine internal and external benchmark reports, perform routine activities and support the organizational roadmap for a given product line or team.
• Assist in the development of moderately complex product line strategies around customer food, safety, quality and regulatory support, including customer incidents, service level agreements, new and increasing customer demands and specific product line trends.
• Collaborate with complementary teams across the organization to drive a customer focused framework.
• Support improvement projects and commitments requiring a good understanding of the domain practices, procedures and assigned product lines.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent.
• Minimum requirement of 2 years of relevant work experience.