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Job Purpose and Impact

The Collection Specialist with German, will execute operations in the end-to-end credit to cash process using basic knowledge of these processes. In this role, you will be a key process coordinator in the management and control of the accounts receivables ledger for a work group within a business or function in one location.

Key Accountabilities

• Provide basic insight to stakeholders on the interpretation and delivery of processes.
• Apply a basic understanding of operational practices, procedures and internal controls to identify areas of improvement.
• Execute process delivery across order management, credit, cash collection and cash application.
• Research and analyze payment history and trends of all accounts taking necessary actions and employing strategies for debt repayment.
• Resolve queries, escalations, long lasting issues and processes such as self billing and netting customers, direct debit, holds or releases.
• Partner with all levels of customers and internal stakeholders such as allocation team, sales organization, customer service, supply chain and credit risk to ensure accounts remain in good standing.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Proficiency with email, spreadsheet, and word processing applications
• Fluent German language skills – verbal and written
• Very good English language skills – verbal and written
  

Preferred Qualifications

• Collections, accounts receivable and general accounting knowledge