Customer Service Advisor
Job Purpose and Impact
The Customer Service Advisor will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.
Key Accountabilities
- Maintain account information to accurately perform customer payment activities.
- Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
- Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
- Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
- Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
- Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
- Perform compliance and monitoring functions, as the need arises, related to payments and contracts
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- High school diploma, secondary education level or equivalent
- Minimum of two years of related work experience
- Ability to create unique solutions for complex problems
- Ability to maintain a positive attitude in challenging situations
- Can work with minimum supervision
- A solution provider
- Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures
- Other minimum qualifications may apply
Preferred Qualifications
- Associates degree (preferably an Industrial Engineering graduate)
- Minimum of 2 -3 years of related work experience
- Open for Dumangas Iloilo and Pulilan Bulacan
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Duurzame cacao
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Inclusie en diversiteit
Bij Cargill willen we dat iedere werknemer volledig tot zijn of haar recht komt. Dat betekent je welkom, gehoord en gewaardeerd voelen, zodat je op jouw manier een verschil kunt maken. We erkennen en respecteren dat iedereen anders is, en waarderen hoe jouw talent en ervaring mensen wereldwijd kan helpen tot bloei te komen.
Leven bij
Cargill
We combineren 154 jaar ervaring met nieuwe technologieën en inzichten om een vertrouwde partner te zijn op het gebied van voedsel, landbouw en voor financiële en industriële klanten in meer dan 125 landen. Samen kunnen we nieuwe kansen creëren, zodat je kunt groeien, jezelf kunt ontwikkelen en invloed kunt hebben op de toekomst van ons bedrijf.
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