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Customer Service Advisor

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Job ID 283139 Date posted 03/20/2024 Location : Pulilan, Philippines | Dumangas, Philippines Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Job Purpose and Impact

The Customer Solutions and Services Associate III will engage with customers and internal team members to ensure we providing outstanding customer service from contract entry through final payment for product deliveries. In this role, you will coordinate customer account activities with the company, highlight business opportunities for the customer to increase their profitability and be responsible for key compliance controls related to the customer contract and payment.

Key Accountabilities

  • Maintain account information to accurately perform customer payment activities.
  • Direct follow-up discussions with customers on contracting activities including past due balances and unconfirmed contracts.
  • Problem solve customer complaints and payment issues, ensuring timely resolution, active engagement with customers and internal team members to prevent future issues.
  • Perform outbound calls to customers creating awareness of new product initiatives, following up on business transactions and highlighting opportunities for a better customer experience through digital platforms.
  • Provide Cargill's customers with direct customer service call support by answering basic market and risk management product questions, customer specific account and contract related questions and supporting customer interactions with our digital platforms.
  • Participate in customer planning meetings with our sales team in an effort to bring forward account management items and coordinate the customer follow through.
  • Perform compliance and monitoring functions, as the need arises, related to payments and contracts
  • Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • High school diploma, secondary education level or equivalent
  • Minimum of two years of related work experience
  • Ability to create unique solutions for complex problems
  • Ability to maintain a positive attitude in challenging situations
  • Can work with minimum supervision 
  • A solution provider
  • Confirmed ability to timely, accurately and consistently execute complex and detailed processes and procedures
  • Other minimum qualifications may apply

Preferred Qualifications

  • Associates degree (preferably an Industrial Engineering graduate)
  • Minimum of 2 -3 years of related work experience
  • Amenable to work  in Iloilo 
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