Customer Experience Specialist Vietnamese Speaker
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.
Job Purpose and Impact
The Customer Service Specialist is all about delighting our customers and constantly innovating the customer experience that we provide for our customers and business partners via effective processes and with the help of future implementation & digitalization of tools and technology.
Key Accountabilities
- To execute reports, analyze data, generate actionable insights and analytics for the company to be able to continuously improve customer experience and processes.
- Support operations on processing sales orders from customers and proactively communicate with customers and business partners on issues, challenges and provide solutions.
- Execute customer service strategies and be part of a team to drive customer experience initiatives, and embrace the philosophy of customer first mindset and behaviors in everything we do, building a strong rapport with customers.
- Provide support to continuous improvement projects to improve customer experience, reengineer processes and transform systems to be customer centric.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Other minimum qualifications may apply
Preferred Qualifications
- Minimum of 3 years of related work experience
- Strong communication skills in English (Read/Write/Speak) and Vietnamese (is a MUST)
- Prior working experience within the customer services/ support related roles will be an added advantage
- High proficiency in Microsoft Office tools (Excel and Word)
- Comfortable working with data and numbers
- Team player with troubleshooting and multi-tasking skills
Linkedin-vacaturehulpmiddel
Ontdek welke baan bij Cargill op jou is afgestemd. Meld je aan op jouw LinkedIn-profiel. Wij baseren ons op jouw vaardigheden en ervaring om vacatures te zoeken die op jou zijn afgestemd.
Duurzame cacao
Met ons programma Cargill Cocoa Promise verbinden we ons ertoe om generaties lang de cacaosector te laten bloeien.
Inclusie en diversiteit
Bij Cargill willen we dat iedere werknemer volledig tot zijn of haar recht komt. Dat betekent je welkom, gehoord en gewaardeerd voelen, zodat je op jouw manier een verschil kunt maken. We erkennen en respecteren dat iedereen anders is, en waarderen hoe jouw talent en ervaring mensen wereldwijd kan helpen tot bloei te komen.
Leven bij
Cargill
We combineren 154 jaar ervaring met nieuwe technologieën en inzichten om een vertrouwde partner te zijn op het gebied van voedsel, landbouw en voor financiële en industriële klanten in meer dan 125 landen. Samen kunnen we nieuwe kansen creëren, zodat je kunt groeien, jezelf kunt ontwikkelen en invloed kunt hebben op de toekomst van ons bedrijf.
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