CRM / LEAP Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The CRM / LEAP Specialist is part of the Commercial Operations & Enablement team and supports the development, management and continuous improvement of Customer Relationship Management tools (LEAP / CRM) and related business processes that enable Sales and customer‑facing teams to operate efficiently and effectively.
Under close supervision, this role acts as a specialist for CRM applications, translating business needs into system support, process improvements and user guidance. The role collaborates cross functionally to ensure CRM tools are effectively adopted, data is reliable, users are trained, and continuous improvements are delivered in line with business objectives.
Key Accountabilities
- CRM FUNCTIONAL SUPPORT & IMPROVEMENT: Supports the development, management and optimization of CRM (LEAP) tools and related business processes in partnership with Sales Enablement, Operations and Technology teams to improve system effectiveness and user performance.
- BUSINESS & PROCESS ANALYSIS: Assists in gathering and analyzing business requirements, identifying process gaps, usability issues and improvement opportunities within CRM tools and related workflows.
- SYSTEM IMPLEMENTATION & SUPPORT: Participates in preplanning, user readiness, testing, data validation, go live, hyper care stabilization and ongoing support activities for CRM applications and enhancements.
- USER TRAINING & CHANGE SUPPORT: Supports preparation of training materials, documentation and communication to assist end users in effective adoption of CRM tools; independently solves moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- COLLABORATION: Collaborates with internal business partners, sales teams and regional or local technology support teams to align CRM solutions with business needs and operational goals.
- DATA & METRICS SUPPORT: Assists in monitoring system usage, data quality and performance metrics to support process stability, continuous improvement and business decision making.
- DOCUMENTATION DEVELOPMENT: Supports preparation and maintenance of process documentation, user guides and functional documentation related to CRM tools and workflows.
Qualifications
- No minimum years of relevant experience required. Typically reflects 2 years or more of relevant experience.
- Fluent in English
- Experience providing internal customer service
- Basic understanding of our business processes and system functionality
- Builds partnerships and works collaboratively with others to meet shared objectives
Preferred Qualifications
- Experience with Customer Relationship Management tools (LEAP / CRM)
- Change management or project experience
- Hold self and other accountable to meet commitments
- Good planning skills
- Curious and eager to learn and improve the status quo
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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