Customer Service Representative (1 year contract)
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The Customer Service Representative will administer customer facing order management activities. In this role, you will use your understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.
Key Accountabilities
Receive and process straightforward customer orders across multiple platforms following standard procedures.
Receive and process change requests following defined policies and procedures.
Explain information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Excellent communication skills in English and French OR Dutch.
Preferred Qualifications
Good communication skills, service minded personality
Strong team player
Well organized in administrative tasks
Good time management skills to deal with multiple priorities
Sense of accountability and results oriented
Pro-active and creative in problem solving
Able to manage and take decisions in stress / emergency situations
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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