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Job Purpose and Impact

The Key-Account Manager Strategic Accounts will expand strategic partnerships with assigned large EMEA based customers. In this role, you will manage and create demand for a wide portfolio of food ingredients (such as Cocoa & Chocolate, Fats and Oils, Sweeteners and Texturizers) while strategically developing the relationship for sustainable long-term growth. Excellent customer relationship skills are required, you will collaborate with various other teams and (senior) stakeholders to ensure defined customer needs are met. The position can be based in EMEA region. Hybrid working is available. 

Key Accountabilities

• Develop and implement strategy for designated key customers to expand demand, improve margin growth and extend strategic partnership.
• Establish trust, mutually beneficial and long term partnership with customers, clarify mid to long term customer needs and develop and agree to a specification of customer requirements.
• Collect insights from the external market to understand competitors and influence trends, define and deliver value proposition.
• Build and nurture an internal network via influencing skills to deliver optimal solutions such as the leadership of collaboration with key stakeholders internally, definition of long term strategy and anticipation of challenges to ensure effective resolution of issues.
• Use tailored storytelling that resonates with and inspires customers, that create excitement around our role in the achievement of their strategic objectives. Ability to build innovative value propositions and solutions.
• Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
• Travelling up to 25% of the time
• Other duties as assigned

Qualifications

Minimum Qualifications

• • Master degree in a related field or equivalent experience
  • Experience in understanding customer context, uncovering customer key performance indicators, articulating customer objectives and adding value to partnerships
  • Experience in business development in highly competitive, mature markets
  • Excellent collaboration and interpersonal skills, ability to develop deep relationships at all levels
  • Effective resource and time management, autonomy and self-motivator
  • Growth mindset, results driven and excellent communication skills
  • Minimum requirement of 6 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
  • Affinity with Food Industry
  • Fluent in English