Customer Service Representative
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.
Job Purpose and Impact
The Customer Service Representative will administer customer service activities for a multi-site team. You will optimize and monitor shipping and returns, process complex orders, and resolve order or delivery issues. In this role, you will also manage customer/vendor contracts, process raw material supply flows, and coordinate trade execution activities to ensure timely fulfillment of contractual obligations and consistent communication with stakeholders.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances, and other information needed to complete the sale.
- Coordinate logistics/scheduling activities with all relevant stakeholders such as planners, production facilities, third-party storage locations, trucking or barging companies, surveyors, etc.
- Process standard document requests and other ad hoc requests of higher complexity and confirm final shipping and quality documentation and specifications to customers, including quality finalization process with customers/vendors.
- Active role and ownership in cost management and stock reconciliation process.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices, procedures and execute customer service strategies.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Fluent English
- Advanced Excel Skills
- Relevant work experience in Customer Service and/or Supply Chain
Preferred Qualifications
- International trade/shipping experience
- Data analysis, CI mindset
- Project management skills
- Power Automate, PowerBi, Pyton knowledge a plus
- SAP (ACM) knowledge a plus
- Excellent problem-solving skills to make good and timely decisions in a fast changing environment
- Excellent communication skills
- Strong stakeholder management abilities
- High agility and accountability
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
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