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Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

Customer Service Representative

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Job ID 306172 Date posted 03/31/2025 Location : Sofia, Bulgaria | Bulgaria | Varna, Bulgaria Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill. 

This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.

Job Purpose and Impact

The Customer Service Representative will administer customer service activities for a multi-site team. You will optimize and monitor shipping and returns, process complex orders, and resolve order or delivery issues. In this role, you will also manage customer/vendor contracts, process raw material supply flows, and coordinate trade execution activities to ensure timely fulfillment of contractual obligations and consistent communication with stakeholders.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances, and other information needed to complete the sale.
  • Coordinate logistics/scheduling activities with all relevant stakeholders such as planners, production facilities, third-party storage locations, trucking or barging companies, surveyors, etc.
  • Process standard document requests and other ad hoc requests of higher complexity and confirm final shipping and quality documentation and specifications to customers, including quality finalization process with customers/vendors. 
  • Active role and ownership in cost management and stock reconciliation process.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices, procedures and execute customer service strategies.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned.

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Fluent English
  • Advanced Excel Skills
  • Relevant work experience in Customer Service and/or Supply Chain 

Preferred Qualifications

  • International trade/shipping experience
  • Data analysis, CI mindset
  • Project management skills
  • Power Automate, PowerBi, Pyton knowledge a plus
  • SAP (ACM) knowledge a plus
  • Excellent problem-solving skills to make good and timely decisions in a fast changing environment
  • Excellent communication skills
  • Strong stakeholder management abilities
  • High agility and accountability

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.


Interested? Then make sure to send us your CV and cover letter in English today:  
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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

How to request a reasonable accommodation | Read about Federal equal employment opportunity laws (PDF) and the supplement (PDF) | Pay Transparency (PDF).

Cargill is a E-Verify Employer, see here for E-Verify participation information.

Canada Employment Resources: Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities. How to request a reasonable accommodation.

Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

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