Customer Service Representative I
Job Purpose and Impact
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Work with 3PL on inventory levels and arrange of shipments to customer.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- At least 2 years experience in a supply chain role, preferably with regional experience in an international company
- Experience in ERP system (JDE) and strong Excel skills is a plus
- Handle conflict effectively and able to work independently and proactively identify potential issues and escalate to supervisor.
- Relate openly and comfortably with diverse groups of people.
- Make good and timely decisions that keep the organization moving forward.
- Good command in English
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