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Job Purpose and Impact

• The Manager I, General HR Operations job leads the execution of the tactical and strategic plans related to human resources strategies, policies, programs and processes within the organization's business services work streams, including data administration, position management, time and attendance, learning administration, exit processing, service delivery enablement, vendor management, performance monitoring, benefits and other transactions. This job also provides leadership to the team to monitor industry and market trends to determine impacts and opportunities to improve the organization's human resources administrative services.

Key Accountabilities

• EMPLOYEE SUPPORT: Leads the implementation of human resources administrative services strategies, ensuring that the appropriate processes, standards and procedures are used to handle employee questions and transactions regarding human resources services, policies and processes.
• HR RESEARCH: Leads the team to perform internal and external research to stay updated on knowledge of industry and market trends, reviews the organization's human resources processes and standards and performance metrics, resolves impacts to the organization's human resources administrative services, processes and standards and recommends improvements to leadership.
• BUSINESS PARTNERSHIP: Partners collaboratively with the organization's leaders to develop strategies, establish priorities and ensures alignment with delivering human resources administrative services.
• QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Leads the implementation of accountability measures and processes to ensure compliance, verifies analyses of human resources administrative services performance metrics, and leads recommendations related to areas of opportunity to enhance services.
• SYSTEMS & PROCESSES: Leads and guides the utilization of appropriate technology systems and process enhancements to achieve efficiencies in human resources administrative services activities.
• VENDOR MANAGEMENT: Maintains strategic partnerships with key vendors and stakeholders to stay updated on the latest technologies, tools and methodologies to propose solutions for their integration into program design and delivery.
• HR SERVICES ADMINISTRATION: Leads the maintenance and reconciliation of employee related data and benefits records, ensuring the accuracy and validity of records and data.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 6 years of relevant work experience. Typically reflects 10 years or more of relevant experience.