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Job Purpose and Impact

The Transportation Support Coordinator will proactively monitor and communicate delivery status of shipments to sales, customers, carriers and other stakeholders. In this role, you will collect and organize data for company reporting, including metrics and service failures for management analysis.

Key Accountabilities

• Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
• Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
• Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
• Compile documentation of service incidents to be presented to the management for resolution
• You will work under general supervision and independently solve moderately complex clerical, administrative, technical or customer support issues while referring more complex problems to a higher-level staff. 
• Other duties as assigned #LI-JG3  #LI-Hybrid

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated strong client and customer focus
• Minimum of two years of related work experience
• Other minimum qualifications may apply

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain or related area.
• Minimum of two years of customer service experience

Position Details

• This position is posted both internally and externally.
• Position is based in Wichita, Kansas
• Relocation assistance is not provided for this role