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Job Purpose and Impact

The Travel and Expense Associate will ensure employees follow company policies and local regulations regarding travel expense and expense reporting. In this role, you will be handling queries from employees in RemedyForce and service now queues,  processing employee Travel and Expense (T&E) reimbursements, follow up with employees in instances of noncompliance of the expense claim process to ensure an appropriate resolution is obtained.

Key Accountabilities

• Act as the main point of contact for employees regarding travel and expenses inquiries
• Well versed in tools such as RemedyForce and Service now to manage employee queries
• Has prior experience working on T&E tools such as Expense Express, Chrome river and mainly Concur
• Review T&E reports as per the Global T&E policy and ensure that expenses comply with both internal and any external Regulatory/Tax requirements.
• Stay updated on global policies, regulations, and best practices related to expense reporting and Concur
• Provide ongoing support and troubleshooting for Concur-related issues
• Participate in Go live and post go-live activities for Concur and resolve issues within defined SLAs
• Manage all processes adhering to agreed SLA ‘s ,  T&E controls and report fraud cases
• Identify areas for process improvement and propose strategies to optimize expense reporting processes.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in Accounting/Finance or a related field with T&E experience.
• 2+ years of experience working in T&E Processes
• Experience working on implementation of Service Now tool is a must.

Preferred Qualifications

• Good communication skills.
• In-depth knowledge of SAP Concur Expense end to end processes
• Logical thinking and problem-solving skills.
• Experience in creating dashboard, hands on experience working in Power BI will be added advantage