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Job Purpose and Impact

The Senior Professional, Platform Engineering job designs, develops and maintains digital technology infrastructure to support information technology applications and services. With minimal supervision, this job collaborates with cross functional teams to define, design and implement new features to meet user needs and business goals, and upgrade existing platforms to improve performance and functionality through writing clean, efficient and scalable code and troubleshooting and debugging complex issues. This job also participates in code reviews to maintain high code quality and share knowledge with platform engineering team members.

Key Accountabilities

• SOFTWARE DEVELOPMENT: Designs and develops high quality software solutions by writing clean, maintainable and efficient codes.
• AUTOMATION: Leads the application of internal software deployment platform, continuous integration or continuous delivery pipeline and twelve factor development methodology to automate the deployment process, ensuring smooth and reliable releases.
• COLLABORATION: Partners with cross functional team of product managers, designers and other engineers to gather complex requirements and deliver solutions that meet business needs.
• TESTING & DEBUGGING: Writes and maintains complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software, applying test driven development as needed.
• CONTINUOUS IMPROVEMENT: Recommends options for improving the software development and deployment processes, and implements the approved standards to improve efficiency and reliability.
• DOCUMENTATION: Creates and maintains comprehensive documentation for complex software applications, deployment processes and system configurations.
• TECHNICAL SUPPORT: Provides technical support and troubleshooting for complex issues with deployed applications to ensure minimal downtime and fast resolution.

Qualifications

• Minimum requirement of 4 years of relevant work experience.
• Typically reflects 5 years or more of relevant experience.

Preferred Qualifications:

• Experience in ServiceNow.
• Develops resiliency to positively navigate change, work within uncertainty, and support others through the process.
• Seeks out feedback, coaching, and assignments that lead to personal growth, aligns career goals with business, and holds self accountable.

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