Nắm bắt đổi mới.
Tạo ra các khả năng mới.

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a for two site teams. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Strong customer service skills with ability to build and maintain lasting relationships with customers
• Ability to work extended or flexible hours as required
• Demonstrated proficiency in Microsoft Word, Excel, Outlook
• Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

• Two years of experience in a business setting.  Other combination of education and experience will also be considered
• Understanding of agriculture practices and challenges
• Experience or knowledge in SAP

Position Information

• Relocation assistance will not be provided. 
• This position has a Monday to Friday schedule, from 8:00 am to 5:00 pm.