Customer Operations Specialist, Thailand
Job Purpose and Impact
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Execute customer service strategies.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
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Durabilitate pentru cacao
Programul 'Promisiunea Cargill privind cacaua' se angajează să securizeze un sector prosper pentru cacao, timp de generații.
Women in Operations
She started as an intern and not only found a career that took her around the world, she also found a team that’s like family.
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