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Job Purpose and Impact

The Senior Application Developer provides end-to-end support for Clarizen application including configuration, reporting, health monitoring and improvements. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Seasoned professional individual contributor with a continuous improvement mindset. Works independently with limited supervision. Manages large projects or processes. Coaches and reviews the work of other professionals. Problems faced are difficult (i.e. requires significant effort) and often complex (i.e. involves multiple layers and components to solve). Influences others regarding policies, practices and procedures.

Key Accountabilities

• APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Performs programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs.
• APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals.
• INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests.
• VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts.

Qualifications

• Bachelor’s degree in a related field
• 5 years or more of relevant experience.
• Extensive experience in configuration and development around Clarizen such as (but not limited to) – user profile management, monitoring workflows and business rules, report creation, picklist fields creation and modification, user timesheets, monitoring health and compliance of the tool, data extraction etc.
• Good knowledge of SQL, Data extraction from Hadoop, SharePoint Automation (Power Automate), and complex Excel formulas.
• Develops resiliency to positively navigate change, work within uncertainty, and support others through the process.
• Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making.
• Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool.
• Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self-accountable.
• Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions.
• Identifies value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution.