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Job Purpose and Impact

The Process Specialist is for the payment process of supplier invoices, T&E and refund process. In this role, you will conduct complex operations activities and resolve invoice discrepancies. You will ensure timely payment of invoices and resolve supplier invoice inquiries and collaborate with outsourcing partners.

Key Accountabilities

• Having strong End to End payments process knowledge and manage payments team to ensure zero defect processing at the time of payment run.
• Ensure timely and compliant processing of the payments especially statutory, utility, urgent payments.
• Managing workloads during BOT failures, if required work around needs to be put in place to ensure timely payments.
• Review, prepare, negotiate and execute complex documentation and collaborate with operations staff to maintain effective control and provide accurate data.
• Apply comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement.
• Develop and build on established relationships with customers, stakeholders and other business partners.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Provide support and guidance to accounting team on system processes and governance.
• Maintain process documentation and training materials.
• Ensure all work is performed in accordance with set KPIs and SLAs.
• Highlighting the issues to the right contacts and getting the issues fixed on priority.
• Knowledge of Payment controls, standards is required
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Master's or Bachelor's degree in a related field or equivalent experience
• Experience with email, spreadsheet and word processing applications
• Minimum of five years of related work experience
• Excellent analytical and problem-solving skills
• Other minimum qualifications may apply

Preferred Qualifications

• Knowledge of accounts payable modules in related applications.
• Experience working in a shared service center.
• A deep accounting background.
• Confirmed understanding and commitment to internal controls.