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JOB PURPOSE AND IMPACT

The Advisor, Business Development – LATAM Capability center will build strategic capabilities and execute development strategies in close partnership with customers and the domain. In this role, you will support broader initiatives, identify new opportunities and partnerships across the portfolio and actively participate. You will foster and grow the capability center development activities and revenue from new and existing market segments and channels. The role involves maintaining regular communication with stakeholders, developing a deep understanding of their business objectives and ensuring that stakeholder needs, concerns or complaints are understood and addressed within the Capability Centers network.

KEY ACCOUNTABILITIES

• Develop, influence and oversee highly complex business level strategies to achieve plans and goals.
• Lead the development and implementation of business specific plans and provide strategies to protect, grow and diversify relationships.
• Orchestrate and monitor collaboration between the Capability Centers and enterprise – functional leadership to effectively transition solutions to the global network
• Identify and assess business need, recommend appropriate products, services and solutions.
• Partner collaboratively with leadership to develop, implement and handle programs across various channels, work closely with key stakeholders to understand business requirements and market needs.
• The design, implementation and execution of processes.
• Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems. You may provide direction to supporting team members and be a strategic contributor.
• Monitor and report on performance and work closely with other Capability Centers team members to improve customer experience and ensure integrated service delivery across centers.
• Align with stakeholders on business outcome objectives and associated key performance indicators (KPIs) related to delivery, client satisfaction, and process efficiency.
• Support the implementation of new services, systems, and processes. Ensure smooth transitions and manage change communications effectively
• Other duties as assigned

QUALIFICATIONS

MINIMUM QUALIFICATIONS

• Minimum of six years of related work experience. Typically reflects 8 years in work similar role.
• Knowledge of service management frameworks (e.g., ITIL) and tools.
• Ability to work effectively in a matrixed organization.
• Excellent communication, negotiation, and interpersonal skills.
• Other minimum qualifications may apply

PREFERRED QUALIFICATIONS

• Sales experience and analytical and problem-solving abilities.
• Ability to manage multiple stakeholders and work in a fast-paced, dynamic environment.
• Proven expertise in managing change
• Ability to analyze data, identify trends, and make data-driven decisions.
• Knowledge in the area of in relationship management, business services, or shared services, preferably in a global environment.