Skip to main content

Protéjase contra el fraude en la contratación. Somos conscientes de que personas no autorizadas pueden haberse hecho pasar por reclutadores de Cargill, haber establecido contacto sobre oportunidades de empleo y haber extendido ofertas de trabajo a través de mensajes de texto, mensajes instantáneos o salas de chat. Para garantizar que una oferta de empleo es legítima, debe aparecer en el sitio web Cargill.com/Careers. Aprenda a protegerse del fraude en la contratación.

Director, Commercial Operations, Southeast Asia

Postulate ahora
ID de la oferta 310385 Fecha de publicación 06/26/2025 Location : Kuala Lumpur, Malasia Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Job Purpose and Impact

The Customer Operations Director is accountable for Cargill’s overall customer experience in terms of end-to-end order fulfilment, contract adherence and complaints management. This role will partner closely with the Go-To-Market leader in the SEA region and their teams to deepen the customer relationships, smoothen day to day operations and transactions.

This role provides direction to supervisors, coordinators and indirect staff in the overall roadmap and key focus areas and solving day to day. In this role, you will lead, advise and make decisions a large team of ~80-100 customer operations specialists with a base of ~200-400 customers and distributors.

Key Accountabilities

  • Develop an overall commercial operations strategy and roadmap to improve overall customer experience
  • Drive prioritized operational metrics which will improve overall process performance such as OTIF, Complaints Resolution Time etc.
  • Lead communications with customers or our sales teams regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
  • Lead the organization and team supervisors in the selection of staff and other employees, resolving resources needs and approve candidates.
  • Oversee and direct on deciding which tools and systems are appropriate to use for specific customer service environments.
  • Direct and contribute to definition of improvement projects and commitments that require an extensive understanding of customer service practices and procedures.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience

Preferred Qualifications

  • Three years of supervisory experience with complex and large customer service / operations organizations of 80-100 in a B2B setting

Postulate ahora

Bolsa de trabajo de LinkedIn

Encuentre el área de Cargill más adecuada para usted. Inicie sesión en su cuenta de LinkedIn y nosotros nos encargaremos de buscar los trabajos que mejor se ajusten a sus habilidades y experiencia.

Encuentre su trabajo ideal

Cacao sustentable

El Compromiso de Cacao de Cargill se compromete a garantizar un sector de cacao que pueda progresar para las generaciones futuras.

Más información

Inclusión y diversidad

Nuestra cultura de inclusión nos ayuda a darle forma al futuro del mundo.

Más información

La vida en
Cargill

Descubra cómo una carrera profesional en Cargill puede ayudarlo a lograr su mayor propósito.

Más información

Ver todas nuestras oportunidades

Thrive