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Job Purpose and Impact

The Technical Services Specialist will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.

Key Accountabilities

• Collaborate with consultants to provide onsite technical support for current customers and prospects.
• Provide customer solutions and technical support materials to specific customers.
• Perform complex research for product development to understand product properties and systems operations.
• Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
• Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
• Stay ahead of product insight and research to improve value of offerings.
• Keep application and value collection up to date in the systems.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience
• Minimum of four years of related work experience
• Able and willing to travel up to 50% of the time 
• Able and willing to work holidays and weekends when needed.
• Experience in training and/or development of feed management software platforms.

Preferred Qualifications

• Passion for understanding, creating, and communicating value and solutions to team members and customers.
• Experience in developing and delivering training programs, ensuring effective knowledge transfer and skill development across teams.
• Track record of effectively collaborating with dairy farms and industry stakeholder while leveraging experience in dairy operations

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Position Information

Compensation
The expected salary for this position is $105,000 - $140,000. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.

Benefits
Full-Time (30+ hours) positions are eligible for a benefit package including the following (subject to certain collective bargaining agreements for Union positions): Paid time off; paid holidays; medical, vision and dental coverage; flexible spending accounts; life insurance; disability insurance; retirement savings; employee and family assistance program (EAP)

Relocation assistance will not be provided for this position.
Position is open to Remote in the US