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Job Purpose and Impact

Location: Schiphol, Netherlands (Hybrid working supported but 3 days per week is required in the office or with customers)

The Senior Account Manager Cocoa Sustainability, runs and maintains commercially orientated systems by designing and implementing new processes and tools to support commercial enablement in a manner that delivers on our purpose to nourish the world in a safe, responsible and sustainable way.

The position holder will lead the implementation of a comprehensive commercial sustainability product and service marketing cycle by reviewing identified market potential, establishing pricing and market strategies, estimating potential sales and target customers, and defining promotional activities. This job collaborates with internal Cargill teams to provide technical support on commercial sustainability topics, manages customer account management and business partnerships, and helps to balance economic growth with environmental stewardship and social responsibility. In addition, the job will coordinate customer reporting as per customer agreements.

Key Accountabilities

• STRATEGY IMPLEMENTATION: Implements and manages commercial cocoa and chocolate sustainability account strategies and commercial relationships with Key Accounts
• VALUE PROPOSITION DEVELOPMENT: Analyzes customer feedback and communicates insights on perceptions, preferences, and needs to support customer account management, improving product offerings and defining the commercial sustainability value proposition.
• INDUSTRY EXPERTISE: Stays updated on industry, category and market trends, regulations, and emerging practices related to commercial sustainability and shares relevant insights across key business functions.
• CUSTOMER INTERACTIONS: Interacts with customers by reviewing needs assessments, meeting to address concerns, approving the development of resources to improve customer understanding of technical topics, and designing commercial sustainability customer solutions.
• MARKET ANALYSIS: Reviews market research, identified target customers, and promotional activities for commercial sustainability products or services to enable informed decisions on production, resources, and revenue projections to improve sales and market impact.
• EDUCATION & INFLUENCE: Reviews sales enablement and educational material for internal and external forums, workshops, and meetings to ensure effectiveness in raising awareness of the organization's commercial sustainability purpose and goals, educating on the importance of sustainability, and demonstrating how individual roles contribute to sustainability efforts.
• COLLABORATION: Collaborates with internal teams, including sales, marketing, operations, and supply chain, to implement commercial sustainability initiatives to align commercial activities with sustainable practices, products, and services that address customer demands for sustainability solutions.

Qualifications

• Bachelors or Master’s degree in Agronomy, Business Development, Environmental Science, Sustainability, or a closely related field
• Over 8 years of experience in customer-facing and multi-stakeholder roles within large international corporations
• Cocoa Sector Expertise: 3–5 years or more managing Agribusiness and Smallholder Sustainability Programs, with a strong focus on Cocoa supply chains
• Fluent in English (written and spoken); French language skills are an asset
• Willing and available to travel internationally to support program delivery and stakeholder engagement
• Deep understanding of key Cocoa and Chocolate industry sustainability issues, including: Human Rights and Labor Practices, Deforestation and Agroforestry ,Carbon Accounting and SBTi/GHG Frameworks

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