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Job Purpose and Impact

The Technical Support Associate II provides support and advice on aspects of agriculture such as research, production, forestry, servicing, agronomy, animal husbandry and marketing. In this role, you will solve technical problems and diagnose and repair instruments that require a wide range of experience and training in the electro mechanical, chemical and other related fields.

Key Accountabilities

• Perform in depth studies of current infrastructure and systems with the goal of identifying potential conflicts or problems or opportunities to improve operating stability and performance.
• Provide analytical, promotional, administrative and sales support services.
• Review records and reports of production, machine malfunctions and maintenance as well as social, procedural and build workflow plans and methods.
• Assist with testing of new releases of software, vendor modifications, upgrades and patches.
• Research and analyze important documentation for problem troubleshooting and resolution of performance or compatibility issues with hardware, operating systems or other software and utilities.
• Analyze and assess existing software and hardware capabilities.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Possesses basic working knowledge of electro mechanical and chemical areas
• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.

Preferred Qualifications

• Working knowledge of relational database management systems and programming languages