Customer Experience Specialist
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The Customer Experience Specialist will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including resolving order or delivery issues. You will be serving clients in the French market, which requires good knowledge of this language.
The position is based at our Cargill office in Sant Cugat del Vallés, Barcelona (Spain).
We offer a hybrid work model, with 3 days in the office and 2 days working remotely.
Key Accountabilities
- Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
- Proactively connect with customers to build intimacy, understand their needs, solve issues and enhance customer experience.
- Collaborate across teams to ensure service delivery.
- Own customer complaints, coordinate the investigation and improvement actions with relevant teams and inform the customer about the outcome.
- Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
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Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience in in a large-scale international company, supply chain, transport company etc.
- Fluency in English, Spanish, and French, with the ability to communicate effectively in a business environment.
- Ability to work effectively in a fast-paced, team-oriented environment.
- A customer-focused mindset with the ability to build positive relationships.
- Strong problem-solving skills and the ability to handle customer inquiries efficiently.
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
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