Skip to main content

Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

Senior Support Staff, General HR Operations

Apply Now
Job ID 313652 Date posted 09/08/2025 Location : Costa Rica Category  RECURSOS HUMANOS Job Status  Asalariado a tiempo completo

Job Purpose and Impact

The HR Ops Service Enablement Case Management (Temporal - 8 months) assists with both routine and varied human resources services spanning data administration, position management, learning administration, performance monitoring, time and attendance, benefits and other transactions to ensure the successful operations of the organization's human resources administrative services. Working independently under limited supervision for routine and varied administrative tasks, this job supports the leave of absence process, assists employees and managers by addressing questions and contributes to the completion of human resources services administration activities.

Key Accountabilities

  • EMPLOYEE SUPPORT: Supports employees and managers, with limited supervision, by providing timely responses and addressing routine and varied questions and inquiries about employee benefits programs and human resources policies, including disability, health and life benefits, paid time off, and retirement plans.
  • HR RESEARCH: Gathers and verifies data and prepares routine reports measuring the effectiveness and quality of human resources services, including metrics related to responses to employee inquiries, and identifies opportunities for enhancing delivery.
  • QUALITY ASSURANCE & CONTINUOUS IMPROVEMENT: Supports projects related to process optimization and standardization, including implementing accountability measures and processes to ensure compliance, and reviewing customer reported issues to determine root causes and propose solutions.
  • HR SERVICES ADMINISTRATION: Performs data entry into one or more systems and maintains accurate records and reports related to the time and attendance, leave of absence process, including updating and correcting human resources records, benefits and other records on a daily basis.
  • PROCESS IMPLEMENTATION: Partners to implement new hire, termination and other employee lifecycle related processes and identifies potential challenges.

Qualifications

  • Minimum requirement of 2 years of work experience
  • Minimum requirement of 2 years of work experience in case management or ticket handling 
  • Advanced English proficiency
  • Basic Excel skills

Preferred Qualifications

  • Beginner-level Portuguese
  • Advanced Excel proficiency
Apply Now

LinkedIn Job Matcher

Find where you fit in at Cargill. Log in to connect your LinkedIn profile and we’ll use your skills and experience to search the jobs that might be right for you.

Find Your Match

Our
stories

Learn how our purpose drives everything we do.

Learn More (Sustainable Coco)

Women in Operations

She started as an intern and not only found a career that took her around the world, she also found a team that’s like family.

Meet Anita

Life at
Cargill

Discover how you can achieve your higher purpose with a career at Cargill. Learn More

View All of Our Available Opportunities

Thrive