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Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

HR Process Consultant-ServiceNow

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Job ID 302419 Date posted 01/31/2025 Location : Costa Rica Category  INFORMATION TECHNOLOGY Job Status  Salaried Full Time
We build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The HR Process Consultant – ServiceNow will maintain, integrate and implement software applications within the organization. In this role, you will perform moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

  • Develop and recommend improvements to standard and moderately complex application support processes and procedures.
  • Review, analyze and prioritize incoming incident tickets and user requests.
  • Perform programming, configuration, testing and deployment of fixes or updates for application version releases.
  • Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs.
  • Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff
#LI-Hybrid
#LI-RC2

Qualifications

Minimum:
  • Bachelor’s degree or equivalent experience in HR, Business, IT, or related fields.
  • 2 - 4 years of experience in ServiceNow HRSD
  • Intermediate-advanced English proficiency.
  • Advanced Excel and analysis skills.
  • Experience with ServiceNow HRSD to optimize processes using standard configurations.
  • Excellent written and verbal communication skills.
  • Ability to redesign processes through gap analysis and workshops.
  • Effective collaboration with stakeholders and experience creating technical documentation.
Preferred:
  • Certifications in Lean Six Sigma, ServiceNow, or similar.
  • Knowledge of HR processes aligned with ServiceNow HRSD solutions.
  • Experience in Power BI
  • Experience with Agile methodologies and working in sprints.
  • Collaboration in global, cross-functional environments.
  • Leadership in unit testing, UAT, and managing organizational changes.
  • Skilled in facilitating design workshops and defining functional requirements.
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Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud.

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