Senior Technical Services Specialist, Dairy (open to remote)
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The Senior Technical Services Specialist, Dairy, is a technical expert responsible for providing advice and insights to category customers while helping the business achieve growth targets. In this role, you will understand customer strategies and needs and help them to improve their results and reach and exceed their goals through product solutions and services. You will also identify new business development opportunities within existing customers or with new opportunities, find and propose solutions, lead projects, communicate and train customers. You will be a trusted advisor to customers and provide strategic and technical direction for account managers.
Key Accountabilities
- Partner with the customer's research and development team for category's customers to understand the business strategy and anticipate needs of the customer.
- Provide customers with necessary technical and operation support.
- Collaborate with commercial teams on providing product, application, ingredient, processing expertise and training.
- Act as the technical link with other functions to assess opportunities for improvement and provide advice and consultation.
- Deploy the category strategy and ensures all applicable teams are in line to build overall value for the category.
- Constantly expand knowledge on customers, the application and markets to create new innovation ideas for new projects.
- Provide technical support to existing and new customers and create new growth opportunities that align with business strategy.
- Assess performance against key criteria for customers with the most significant impact at the business level and grows incremental contribution margin to meet agreed targets.
- Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned
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Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Working knowledge of dairy and alternative dairy ingredients and interactions with other ingredients in food systems
Two or more years experience translating customer or industry needs into commercial solutions
Minimum of four years of related work experience
Ability to travel up to 50%
Preferred Qualifications
Master's degree or other post-secondary degree
Experience collaborating and communicating cross-functionally in a highly matrixed organization
Strong analytical mindset and willingness to take initiative to drive business
Prior customer facing experience
Working knowledge of food safety processes and requirements
Understanding of production technologies used for final application
Location: This position is open to a remote home office in the US
The expected salary for this position is $110,000 - $135,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).
Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law.
Equal Opportunity Employer, including Disability/Vet
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