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Job Purpose and Impact

The Customer Service Representative will administer customer facing order management activities. In this role, you will use your understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with our customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.

• Receive and process change requests following defined policies and procedures.

• Explain information and inform customers about order status, invoices, contract balances and other information needed to complete an order.

• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.

• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

• Excellent communication skills in English and French OR Dutch.

Preferred Qualifications

• Good communication skills, service minded personality

• Strong team player

• Well organized in administrative tasks

• Good time management skills to deal with multiple priorities

• Sense of accountability and results oriented

• Pro-active and creative in problem solving

• Able to manage and take decisions in stress / emergency situations

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