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Customer Service Back-office

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Job ID 280090 Date posted 11/06/2023 Location : Mouscron, Belgium

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.

Job Purpose and Impact

As Customer Service Back-office you will support a moderate scale of customer service activities for a single site team, who is located in a very accessible area. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. 

Key Accountabilities

  • You will process and fulfill customer orders; ensure accurate documentation and ongoing communication with the customer throughout the process.
  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • You will act as the single point of contact for customers about order status, invoices, contract balances and other information needed to complete the sale. This is done both by phone and email.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned


Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • Fluency in Dutch, English and French

Preferred Qualifications

  • Experience in processing customer orders.
  • Experience in processing document requests.
  • Experience with working in a customer-facing environment.
  • Experience with ERP systems and with Microsoft Office
  • German language is a plus.
  • Customer-friendly and always working on a precise and structured manner.
  • Professional, solution-oriented and flexible in function of the customer.

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:  
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