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Customer Service Representative

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Job ID 284180 Date posted 02/13/2024 Location : Lincoln, United Kingdom Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.


We offer competitive salary plus comprehensive benefits package including contributory pension, private healthcare, performance related bonus and employee assistance programme. 


Witham St Hugh’s, Lincoln UK (LN6 9TN) 

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, You will own a customer portfolio and be responsible for processing complex orders, monitoring shipping and returns and resolving any order and delivery related queries. Building and maintaining strong relationships with your customers and stakeholders is integral to the success of this role. 

The role is a 1 Year Fixed Term Contract. Full time position. Hybrid working.

Key Accountabilities

  • Accurate and efficient execution of order management processes. 
  • Prompt and detailed resolution of customer queries and complaints 
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale. 
  • Execute customer service strategies. 
  • Provide support to improvement projects and commitments requiring a fundamentalunderstanding of customer service practices and procedures. 
  • Handle general issues and problems under direct supervision, while escalating more complex issues to appropriate staff. 
  • Other duties as assigned 


Minimum Qualifications

  • Secondary Education or equivalent experience  

Preferred Qualifications 

  • Prior experience and knowledge of SAP desired 
  • Excellent communication skills 
  • Passion for delivering exceptional customer service 
  • Ability to thrive in a fast-paced environment 

Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today:  
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