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Job Purpose and Impact

The FSQR Customer Relation Specialist will support team members in the region with food safety and quality issues. In this role, you will collaborate with customers, regulators, suppliers and other key internal and external partners to resolve issues and step in during incident management practices, assist facilities in the maintenance and execution of the food safety management system, document management, complaint management and trending and all compliance requirements. You will be responsible for providing specialized knowledge of specific segments of our quality systems and plant processes, specific product line knowledge, computer systems and other needed focus areas for our customers and collaborate with internal and external teams to address customer requirements and concerns regarding product safety, quality and regulatory compliance.

Key Accountabilities

• Develop and lead the implementation of key food safety management system programs such as management of change and critical food safety tasks.
• Support development of product line strategies around customer food, safety, quality and regulatory support, including customer incidents, service level agreements, new and increasing customer demands and specific product line trends.
• Collaborate with plant managers and other facility leaders within a region to build an effective safety and quality culture and drive focus on corrective preventative action implementation and a customer focused organization.
• Define the company's customer complaint tracking and trending program to ensure proper complaint follow up and ensure that high priority complaints are dealt with urgently.
• Liaison for customers, sales staff and production operations team regarding product safety, quality and regulatory compliance and company products and processes.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Advanced English proficiency.
• Strong analytical skills with the ability to interpret data, identify trends, and develop sampling plans.
• Strong background in Food Safety, Quality and Regulatory (FSQR) or quality-related roles within the food industry.
• Advanced Microsoft Office skills.
• Strong negotiation and influencing skills.

Preferred Qualifications

• Project management skills.
• Knowledge of food contaminants and contaminant risk management in food manufacturing environments.
• Strong stakeholder management and relationship-building skills, with the ability to collaborate across multiple functions and external partners.
• Experience with food manufacturing environments. #LI-Onsite #LI-AC7