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Customer Service Representative

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Job ID 331121 Date posted 07/29/2026 Location : General Santos, Philippines | Fort Bonifacio, Philippines Category  SUPPLY CHAIN MANAGEMENT Job Status  Salaried Full Time

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

Qualifications

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • With work experience in Trade Execution or Order Management for a manufacturing or trading company
  • Position will be based in either BGC, Taguig or General Santos depending on candidate preference
  • Willing to work full-time onsite in the office
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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill’s long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

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Protect yourself against recruitment fraud. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. It’s also possible that job boards may have indicated rates of pay or list other employment terms not approved, endorsed or authorized by Cargill. To ensure a job posting and its full content are legitimate, note that it must be listed on one of Cargill’s official websites: https://www.cargill.com/ or https://careers.cargill.com/. Learn how to protect yourself from recruitment fraud.

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