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Job Purpose and Impact

The Senior Technical Support position will lead the completion of routine analytical and laboratory testing of customer samples. In this role, you will receive, prepare, test samples, document results of tests and communicate those results (LIMS). You will also check and monitor the instruments and equipment that is used during the testing process.

Key Accountabilities

• Receive, prepare, and process sample for laboratory testing. Including but not limited to database entry upon sample receipt, sample grinding and sample scanning.  
• Perform routine instrument diagnostics and preventative maintenance activities. Assist with equipment troubleshooting and repair as required.  
• Conduct complex inspections for sample properties utilizing laboratory equipment and various analytical methods.
• Understand and comply with safety regulations and other procedural compliance regulations.  Champion campus safety program.  Consistently provide a safe work environment for self and others.
• Maintain inventory management for laboratory chemicals, consumables, and samples.
• Interpret and document results of all tests and internally communicates results as required (LIMS).
• Provide leadership, coaching, training, and mentoring to team members.
• Work in accordance with good laboratory practices.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Provide support for data quality and database reporting.  Utilize tools such as SharePoint to track and follow up on customer issues.
• Other duties as assigned

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Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum of four years of related work experience
• PC and MS Office competence
• Able and willing to work Saturdays (occasionally) 

Preferred Qualifications

• Bachelor’s degree
• Experience with email, spreadsheet, presentation, and word processing applications
• Ability to work efficiently individually and in a team environment
• Ability to communicate effectively to various levels in the organization
• Prior experience in quality control related work

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Position Information

Relocation assistance will not be provided for this position.