Customer Service Analyst - Campinas/ SP
Deseja construir um futuro sólido e sustentável e, desenvolver sua carreira? Junte-se aos 155 mil funcionários da Cargill, comprometidos em nutrir o mundo de forma segura, responsável e sustentável. Está posição é para nosso segmento agrícola no qual conectamos com sucesso nossos clientes, os produtores, e a indústria.
Na Cargill, todas as pessoas são importantes. A Cargill está comprometida em criar e manter um ambiente de trabalho inclusivo e diversificado, onde todos e todas são tratados com dignidade e respeito. Alinhada com nossos Princípios e Valores, a Cargill proíbe qualquer tipo de discriminação e assédio contra qualquer pessoa ou candidato (a) no que diz respeito a: raça, etnia, cor, religião, nacionalidade, ascendência, sexo, gênero, identidade de gênero, expressão de gênero, orientação sexual, idade, deficiência, gravidez, informações genéticas, estado civil, status familiar, país de origem, afiliação a sindicato ou qualquer outro status protegido por lei. A Cargill também cumpre todas as leis e regulamentos nacionais e locais aplicáveis, relativos à não discriminação e empregabilidade.
JOB PURPOSE AND IMPACT
The Customer Service Analyst will process routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes, that promote a seamless customer experience.
KEY ACCOUNTABILITIES
• Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives.
• Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment.
• Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
• Support the generation of order related documents.
• Update internal stakeholders on order status and any issues.
• Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions using basic analytical capabilities.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
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QUALIFICATIONS
MINIMUM QUALIFICATIONS
• Proficiency in English
• Intermediate Office package
PREFERRED QUALIFICATIONS
• Experience in data analysis will be considered a differential
• Knowledge in SAP
• Experience in Supply Chain Process
• High school diploma, secondary education level or equivalent
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