FSQR Customer Support Specialist M/F/D
Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
Job Purpose and Impact
The FSQR Customer Support Specialist will provide specialized knowledge of specific segments of quality systems or plant processes such as food safety and quality auditing, instrumentation, specific product line knowledge, computer systems, management or oversight of suppliers and other needed focus areas. In this role, you will be involved in preparation and participation of customer audits and you will work together with internal and external teams to address customer requirements and concerns as well as collaborate on audits.
Key Accountabilities
- Audit production processes, raw materials or suppliers and vendors to ensure that established quality standards are met.
- Work closely with cross functional teams, including product management and production, to identify and mitigate quality risks.
- Conduct root cause analysis for defects, nonconformities or other quality failures.
- Ensure compliance with formal external and internal quality standards.
- Provide management of specific segments of quality management systems and provide continuous improvement support for operations or other functional areas where needed.
- Investigate and responds to customer complaints and provide guidance.
- Lead the nonconforming materials program for the plant and other plant specific activities.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Strong analytical skills
- Strong interpersonal skills
- Excellent communication skills
- Proven experience in prioritizing work and meeting deadlines
- Flexibility: able to cope with fast changes within a growing company
- Minimum of two years of related work experience
- Other minimum qualifications may apply
Preferred Qualifications
- Experience in conducting food safety audits
- OVS or Broiler management
- 3rd Party auditor with experience in animal welfare or primary animal processing
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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