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Job Purpose and Impact

The Collection Specialist will oversee the routine operations of the end to end credit to cash process using substantial knowledge of these processes. In this role, you will be a key process coordinator in the management and control of the accounts receivables ledger for the defined country or countries.

Key Accountabilities

• Provide expansive insight to key stakeholders on the interpretation and delivery of processes.
• Apply a comprehensive understanding of operational practices, procedures and internal controls to identify areas of improvement.
• Coordinate process delivery across order management, credit, cash collection and cash application.
• Analyze the business group portfolio in detail and develops tactics to resolve key issues to achieve sustainable positive trends in the team's performance.
• Resolve queries, escalations, long lasting issues and complex processes such as self billing and netting customers, direct debit, holds or releases.
• Establish robust relationships with key internal stakeholders to facilitate escalating account issues and future action plans.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in economics, Finance and related field or equivalent experience.
• Minimum of three years and above  of related work experience.
• Good communication in English  skills (TOEIC 650).

PRIOR BENEFICIAL EXPERIENCES

• Experience in processing accounts receivable aging and dispute reports.
• Experience in performance management, stakeholder feedback and active metrics management.
• Ms. Office package, Advance in excel, Power BI and SAP program.

KEY BEHAVIORS

• Holds self and others accountable to meet commitments.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and prioritizes work to meet commitments aligned with organizational goals.

SKILLS AND EXPERIENCES TO BE GAINED

• Experience identifying potential process risks, establishing mitigation and control plans and monitoring the impact.
• Driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.