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Job Purpose and Impact

The Service Delivery Consultant will support the delivery of information technology service operations, which primarily consists of being responsible for the performance of internal and external service providers. In this role, you will apply general knowledge of information technology to build partnerships with the businesses as well as internal information technology platform teams. By understanding business requirements, you will continuously improve the effectiveness of end to end information technology services inclusive of applications, infrastructure and security components.

Key Accountabilities

• Provide general guidance on service strategies across infrastructure, applications and security offerings.
• Partner with internal business clients to ensure support goals and demand needs are incorporated into service plans.
• Provide support to ensure information technology service operations with internal and external service providers is delivered against targets and contractual obligations.
• Participate in operating reviews with service providers inclusive of continuous improvement.
• Be a point of contact for service issues and crisis management response.
• Oversee the assigned business investments in applications and infrastructure that build additional business capability or ensure more efficient technology operations.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

PREFERRED QUALIFICATIONS  

• Collaborate with enterprise structure to implement short and long term information technology solutions that meet the needs of the organization. 
• Contribute to performing and executing the purchase, design, installation, configuration and maintenance of operating system equipment and software. 
• Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Create new and better ways for the organization to be successful. 
• Builds strong customer relationships and delivers customer centric solutions. 
• Provide guidance on service strategies across infrastructure, applications and security offerings.
• Partner with internal business clients to ensure goals are met and demand needs are incorporated into service plans.