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Job Purpose and Impact

The Customer Service Associate II will perform administrative tasks for customer service activities. In this role, you will help execute well established customer service activities for a single site team.

Key Accountabilities

• Support development and maintenance systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Provide straightforward administrative support in executing customer service strategies.
• Contribute to validate, communicate and coordinate customer service strategies.
• Perform basic administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High school diploma, secondary education level or equivalent
• Minimum requirement of 2 years of relevant work experience. Typically reflects 3 years or more of relevant experience.