Technical Service Manager, Indulgence
Job Purpose and Impact
The Technical Service Manager will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.
Key Accountabilities
Collaborate with consultants to provide onsite technical support for current customers and prospects.
Provide customer solutions and technical support materials to specific customers.
Perform complex research for product development to understand product properties and systems operations.
Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
Stay ahead of product insight and research to improve value of offerings.
Keep application and value collection up to date in the systems.
Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Minimum of four years of related work experience
Other minimum qualifications may apply
Preferred Qualifications
Master's degree, Doctorate degree
Background in Indulgence Category (Bakery or Confectionary)
More than 8 years related experiences
Business level English
Passion for understanding, creating, and communicating value and solutions to team members and customers.
Public speaking experience
Linkedin 채용 매칭
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우리의 위치
우리는 전 세계 70개국 이상의 국가에서 고객과 지역사회에 기여하는 것을 자랑 스럽게 생각 합니다. 전 세계 카길 직원들은 안전하고 책임감 있으며, 지속 가능한 방식으로 세상을 풍요롭게 하는데 공헌 하고 있습니다. 우리와 함께 하여 카길에서의 경력이 여러분의 더 높은 목표 달성에 어떤 도움이 되는지 알아 보십시오.