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Job Purpose and Impact

• The Manager I, Application Development job leads the team responsible for maintaining, integrating and implementing software applications within the organization. This job manages and provides guidance on software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.

Key Accountabilities

• Lead the APAC ERP, RMS and SMT digital roadmap in collaboration with ERP, RMS and SMT leadership teams.
• Align Digital Technology initiatives to support functional priorities across all APAC markets.
• Work closely with Regional PMOs and in-country DT&D leads to drive successful execution at the local level.
• APPLICATION CONFIGURATION MANAGEMENT: Leads the execution and develops strategies for application configuration to align with business goals.
• APPLICATION DEVELOPMENT & DEPLOYMENT: Provides broad oversight for release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
• USER COMMUNICATION & SUPPORT: Establishes an open channel of communication with users and provides broad oversight and guidance on application support requests and needs.
• APPLICATION SUPPORT: Leads the team to conduct advanced and complex application support activities to deliver on business outcomes.
• STAKEHOLDER MANAGEMENT: Identifies and drives engagement with key internal and external partners, understanding their needs and maintaining effective communication to ensure project alignment and success.
• INCIDENT & REQUEST MANAGEMENT: Develops broad reviews on incoming incident tickets and user requests to ensure prioritization in accordance to service level agreements.
• VENDOR MANAGEMENT: Fosters positive relationships with software vendors and negotiates relevant contracts.
• PERFORMANCE MONITORING: Tracks the performance of configured applications and makes adjustments to improve efficiency and effectiveness.
• APPLICATION PROCESSES & PROCEDURES: Reviews and approves recommended improvements for moderate to advanced and highly complex application specific support processes and procedures.
• TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

Qualifications

• Minimum requirement of 15 years of relevant work experience. 
• Solid responsibilities around proven Digital and AI strategy, with extensive experience around ERP, Sourcing and Commercial Systems
• Extensive end to end portfolio project management experience, and proven Digital and AI Transformation capabilities
• Skilled in cross regional and cultural communication and collaboration, with proficient in English and Hindi communicationcapabilities
• Strong stakeholder engagement and team management capabilities