Consultant, I&O Operations
Job Purpose and Impact
The ServiceNow ITSM Developer, Professional job builds and supports the ServiceNow IT Service Management platform that the organization relies on to manage its services. With limited supervision, this job configures and develops the Incident, Problem, Change and Service Catalog modules, and delivers the workflows, automation and scripting that meet business requirements. This job works with process owners, business stakeholders and technical teams to gather requirements, test and release enhancements, fix production issues and defects, and keep the platform stable and easy to use.
Key Accountabilities
ITSM MODULE CONFIGURATION & DEVELOPMENT: Configures, develops and maintains ServiceNow ITSM modules, including Incident, Problem, Change Requests and Service Catalog, in line with business requirements.
WORKFLOW & AUTOMATION: Designs and builds workflows and Flow Designer automation that reduce manual effort and keep ITSM processes consistent.
SCRIPTING & PLATFORM CUSTOMIZATION: Develops business rules, client scripts, UI policies and notifications using JavaScript and ServiceNow scripting, following ServiceNow best practices and platform security standards.
INTEGRATIONS & SERVICE CATALOG: Builds and supports Service Catalog items and integrations using Flow Designer, Integration Hub and REST/SOAP APIs.
REQUIREMENTS & COLLABORATION: Works with process owners, business stakeholders and technical teams to gather requirements, assess options and deliver scalable ServiceNow enhancements.
TESTING & UAT SUPPORT: Supports testing and user acceptance, confirming that enhancements work as intended before they go live.PRODUCTION SUPPORT & ISSUE RESOLUTION: Troubleshoots production issues and makes sure ITSM defects and incidents are resolved on time.
UPGRADES & RELEASES: Takes part in platform upgrades and releases, including testing and fixing customizations affected by the changes.DOCUMENTATION: Maintains technical documentation for configurations, customizations and integrations so the platform can be supported and handed over easily.
CONTINUOUS IMPROVEMENT: Contributes to improvement initiatives that strengthen platform stability, user experience and efficiency.
Qualifications
Minimum requirement of 5 years of total work experience, including at least 3 years of hands-on ServiceNow development experience. Strong understanding of ITSM processes (Incident, Problem, Change and Request) and working knowledge of JavaScript, ServiceNow scripting and platform security concepts. Experience with Flow Designer, Integration Hub, REST/SOAP APIs and Service Catalog development is expected. ServiceNow Certified System Administrator (CSA) is preferred, and CIS-ITSM certification is an advantage.
Linkedin 채용 매칭
카길에서 어떤 업무에 적합할 지 알아보십시오. 로그인하여 LinkedIn 프로필에 연결하면 여러분의 기술과 경험을 바탕으로 가장 적합한 일자리 정보를 검색할 수있습니다.
우리의 위치
우리는 전 세계 70개국 이상의 국가에서 고객과 지역사회에 기여하는 것을 자랑 스럽게 생각 합니다. 전 세계 카길 직원들은 안전하고 책임감 있으며, 지속 가능한 방식으로 세상을 풍요롭게 하는데 공헌 하고 있습니다. 우리와 함께 하여 카길에서의 경력이 여러분의 더 높은 목표 달성에 어떤 도움이 되는지 알아 보십시오.